Description: Intercom is a customer communication platform that helps businesses build better customer relationships through personalized, messenger-based experiences.

Years: 2015 - ongoing

Role: Product Designer → Senior Product Designer → Group Design Manager → Senior Group Design Manager


Sneak peek:

I joined Intercom late in 2015 and in five years since worked across various products (most recently on Intercom's customer engagement solution).

Here are deep-dives into some of the projects I worked on in those years:

Series (2019-2020)

Message management (2019)

Reporting (2017)