Description: Intercom is a conversational relationship platform that helps businesses build better customer relationships through personalized, messenger-based experiences.
Years: 2015 - ongoing
Role: Product Designer → Senior Product Designer
I joined Intercom late in 2015 and in five years since worked across various products (most recently on Intercom's customer engagement solution) and grew to a Senior Product Designer.
Here are deep-dives into some of the projects I worked on in those years:
Message management (2019)