Description: Intercom is a customer communication platform that helps businesses build better customer relationships through personalized, messenger-based experiences.
Years: 2015 - ongoing
Role: Product Designer → Senior Product Designer → Group Design Manager
I joined Intercom late in 2015 and in five years since worked across various products (most recently on Intercom's customer engagement solution).
Here are deep-dives into some of the projects I worked on in those years:
Message management (2019)