Intercom

Description: Intercom is a customer communication platform that helps businesses build better customer relationships through personalized, messenger-based experiences.

Years: 2015 - ongoing

Role: Product Designer → Senior Product Designer → Group Design Manager

Link: https://intercom.com/

Sneak peek:



I joined Intercom late in 2015 and in five years since worked across various products (most recently on Intercom's customer engagement solution).

Here are deep-dives into some of the projects I worked on in those years:

Series (2019-2020)



Message management (2019)


Reporting (2017)